SolutionsCustomer support
Every report becomes a card. Every customer gets an answer.
Your customers report without an account, through a form, a widget or email. The team replies from the card, and the customer’s answer comes back to it.
Free to start, no credit card.
The “Customer support” template, just as it arrives in your account.
What changes for you
A form in your colors
Custom fields, spam protection, email confirmation. No account asked of the customer.
The widget that sees the bug
A button on your site: annotated screenshot, page, browser and console errors arrive with the report.
The conversation in the card
You reply by email from the card, the assistant suggests a first draft. The customer answers the email: their reply lands in the card.
An email address for support
Emails sent to the project address become cards, with their attachments and an acknowledgement.
Ready in three steps
Turn on the form
In the project settings: your fields, your color, your link.
Paste the widget
One line of code on your site, and reports arrive with their screenshot.
Sort and reply
The team is notified, the urgency gauge brings what’s pressing to the top, the reply goes out from the card and the customer’s answer comes back to it.
Frequently asked questions
No. They fill in the form or use the widget, and get an email confirmation if they want one.
They are encrypted in the database and only used to reply to them.
Yes: list the allowed addresses, and reports coming from anywhere else are refused.
Yes: they simply reply to the email. Their answer lands in the card, the team is notified, and the card shows “Customer” until someone replies.
Yes, with the Team plan: enter your sending server (SMTP), and your inbox (IMAP) if you want replies to arrive there.
Yes: a “report resolved” email goes out when their card reaches Done. You can turn it off project by project.